As the Customer Happiness Officer at The Makeover Guys, you will provide a people-oriented experience to our customers. You will help to increase the customer satisfaction through efficient and personalized support. Your work will directly impact the image of The Makeover Guys.
What You’ll Do:
1. Ensuring that the customer is always satisfied with our services
2. Serving as the primary point of contact for after-sales care (e.g. coordinating maintenance, warranty, and insurance claims)
3. Working to develop customer engagement activities
4. Understanding the full cycle of our business model
5. Handles additional duties as assigned
1. Passionate about creating a personalized and delightful customer experience
2. Passionate about property investment and/or customer experience
3. Fluency in English is a must; Mandarin and Malay will be an added advantage
4. Empathetic and able to work independently
5. People-oriented experience will give you brownie points!