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The Makeover Care is a full coverage of everything that is included in our makeover service i.e. furniture, wallpaper, lighting, and fittings against malicious and accidental damage.
Apart from helping ownstay homeowners to live a more carefree life, The Makeover Care also helps to reduce rental worries and make it easier for property owners to provide higher value to their tenants. Happier tenants lead to higher demand, trickling down to a prosperous property market - a win-win situation for all.
This insurance covers malicious and accidental damage with a few exceptions such as natural disasters, war, malfunction of electronic equipment, and other occurrences as stated in the policy.
Malicious damage is defined as the crime of intentionally causing damage to a property. Accidental damages on the other hand, are completely unintentional.
This insurance covers renovations made to the existing structure of the property such as wallpapers, interior design and furniture.
Wear and tear damages are not covered, as they occur naturally through continued use of an object. Eg. a kitchen cabinet door hinge that gets damaged after 3 years of use.
It does not cover any revamp made to the structure of the property such as turning 3 bedrooms into 2 bedrooms.
The policy also does not cover the first RM250.00 for each loss. For example, if the amount of loss totals RM250.00 or less, no claim can be made.
Log in to the Senang Portal and upload all relevant documents to register a claim. This includes details such as the claim amount and claim description, which will be provided to the insurance company via the Senang portal.
From 1st February 2020 onward, all our makeovers come with an insurance option by The Makeover Care. Should you choose to sign up for this yearly service, the first 6 months of the 1st year is absolutely free! Your property’s makeover will be protected against malicious and accidental damages caused by tenants, leaving you with a worry-free decision to work to us. Existing customers are welcome to purchase this coverage. The Makeover Care is available for properties in Klang Valley, Johor Bahru, and Kuching. Terms & conditions apply.
The Makeover Care is a comprehensive home-care package, covering renovation, furniture, and fittings that were purchased and installed during the makeover. Note: Insurance coverage is only applicable to condominiums, NOT landed properties. This insurance covers malicious and accidental damage with a few exceptions such as natural disasters, war, malfunction of electronic equipment, and other occurrences as stated in the policy.
Malicious damage is defined as the crime of intentionally causing damage to a property. For instance, let’s say your current tenant has broken a wall by hammering through it for unknown reasons. The damage was not declared, and you (the property owner) only found out about it during your routine inspection. This is grounds to lodge a claim, backed by a police report.
Another example of malicious damage is a broken bed frame caused by tenants carelessly jumping on the bed. This is also grounds to lodge a claim, and as always, it has to be backed by a police report.
Accidental damages on the other hand, are completely unintentional. Eg. a kitchen fire caused by a tenant who forgot to turn off the stove. Damages such as these are covered, with the exception of natural disasters and gradual deterioration (as specified in the cover note).
Wear and tear damages are not covered, as they occur naturally through continued use of an object. Eg. a kitchen cabinet door hinge that gets damaged after 3 years of use.
This insurance covers renovations made to the existing structure of the property such as wallpapers, interior design and furniture. It does not cover any revamp made to the structure of the property such as turning 3 bedrooms into 2 bedrooms. The policy also does not cover the first RM250.00 for each loss. For example, if the amount of loss totals RM250.00 or less, no claim can be made. If the amount of loss is RM1,000.00, then the first RM250.00 is not payable and is borne by the policy holder. Hence, payable claims would amount to RM750.00. The Makeover Care does not cover damage from wear and tear and gradual deterioration over time to items included in the makeover.
Building insurance covers the structure of the building but not the contents of the building. This means furniture, wallpaper, light and fittings are not covered by building insurance. Normally damages from tenants comes occurred towards the content inside of the property but not towards the structure of the building.
The client is required to log in to the Senang Portal and upload all relevant documents to register a claim. This includes details such as the claim amount and claim description, which will be provided to the insurance company via the Senang portal. The insurance company will provide a claim status number within 7 working days, together with a status update. The client can check for their claim update via Senang’s official whatsapp number, or by logging in to the Senang portal. .
Claims are processed by the insurance company and payouts are wired directly to the client’s account within 3 weeks from the submission date. This is assuming all submissions to the Senang portal are complete with all necessary documents.
As this is a first-of-its-kind insurance, the right course of action in this circumstance is yet to be determined by our team. For now, you can rest assured that the first year of your property’s makeover is fully insured, free of charge.
Any malicious damage by tenants, including Airbnb tenants, is covered under this policy. Do take note that the maximum amount claimable varies according to the sum that was previously agreed upon during the issuance stage. This sum would have been recorded on your insurance cover-note.
Although damage caused by tenants is usually not covered under most home care policies, our partnership with Zurich General Insurance and Senang Insurance makes this coverage possible.
For the first year, there is no insurance premium (free of charge). From the second year onwards, you will receive a renewal notice with the necessary payment details.
You will receive an email or whatsapp message with a renewal notice of the insurance cover-note 1 month before expiry. You then can login to the system to renew and make the necessary payment in just 3 easy steps. If you require any amendments, you would need to mention them accordingly in the renewal notes.
A police report is required on a case by case basis. You will be notified accordingly upon your claim registration, especially concerning cases of malicious damage or theft. The report enables the insurance company to exercise subjugation rights, which is the right to legally pursue and investigate the guilty party.
A lack of supporting documents is usually the main reason for claims not being fulfilled. For example, the insured is unable to provide a purchase invoice for a particular good. But rest assured if it’s done by us, we will definitely have all the necessary documents for submitting a claim.
The Senang system allows documents to be uploaded to a client’s profile at point of purchase of goods, to be used in the event of submitting a claim. Once the policy cover-note is issued, clients can upload their documents any time they desire.
You will receive an email containing the insurance cover-note, together with a copy of the policy wording and product disclosure sheet by Zurich General Insurance Company Berhad, the official insurance partner of Senang and The Makeover Guys.
No, this policy does not cover rental deposit. The policy only applies to damages done to any part of the makeover performed by The Makeover Guys.
But rest assured, we are working hard to make this possible in the future.
The insurance policy is valid for one year only, hence it has to be renewed on a yearly basis. If the duration of your tenancy agreement is 2 years, kindly notify us during the policy issuance stage that you would like an automatic renewal of the policy after the first year.
When it comes to items/fixtures installed during our makeover, everything under the sun is accounted for, as long the policy holder (property owner) can prove negligence.
*Important note: If there were additional items purchased by the property owner and added to the makeover without the knowledge of The Makeover Guys, damage to these items is not claimable under this policy. Without informing us and submitting supporting documents during the policy issuance stage, any claim on these items is automatically void.
No, the policy does not cover damages in the form of gradual deterioration (such as prolonged termite damage), or any damages that concern renovation or restoration to the property’s original structure.
Yes it is. You would need to cancel the policy that was under your name, and the new owner would have to submit their request to The Makeover Guys to re-engage the policy. You will then be refunded accordingly.
Yes you can. Instead of renewing for a whole year. we can extend your current policy for 6 months, but this will incur a costly premium. We suggest that you renew it for an entire year, and cancel the policy upon sale (refer no. 10 above) to get your refund.
Claims may be submitted as many times as necessary, limited to the value insured by your insurance premium.
Yes, it covers theft cases. NOTE: There must be proof of a break-in, eg. broken window, broken door, etc.
An example of fraud would be a case where a tenant stole all the furniture and reported it as theft. In this instance, both the tenant’s and owner’s police report of the incident is needed to file a claim. Claims will be paid based on the police report made. If the claim amount is more than RM12,000, then a claim adjuster will be appointed to survey the property. If the investigation concludes that the tenant is fraudulent, then the claim will be automatically registered/approved.
Yes, as long as there is ‘impact damage’ done to any item or work structure by The Makeover Guys. ‘Impact damage’, as the name implies, is defined as damages that are caused by any impact eg. your car reverses into a wall and your booth crumples. Eg. If the tenant’s pet frantically smashed through a dividing wall installed by The Makeover Guys – yes, it’s covered. If the pet ruins a carpet with urine/poop – not covered.
Yes, SST & Stamp Duty is applicable to the insurance premium. SST amounts to 6% of the insurance premium.
The insurance policy cannot be used to reduce your personal income tax claims. It is not a requirement by the government to purchase this insurance policy, therefore it is considered a luxury.
No, you don’t have to report this as rental income. It is simply an insurance policy designed to reduce any worry of your property being damaged.
Yes, the insurance covers all renovation works done by The Makeover Guys, as long as the element in question is listed in our quotation and final invoice.
We do not recommend that. The risk of under-insurance will come into play and you will not be paid the full amount if a claim is lodged. We recommend that you maintain the insured sum. If you really really want to, then we suggest decrease your coverage ONLY AFTER discussing with representatives from The Makeover Guys.
The insurance will be void if it is found that the policy owner is different from the property owner’s name. Also, elements of fraud/cheating on the property owners part will void/null the claim. For example, purchasing the policy only after the damages have occurred and submitting a coverage claim.
No, it won’t. However, you’ll have to declare the items that are bought and endorse it as part of the policy. You will then have to pay a top up premium in order for the policy to remain active.
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If you are an existing customer, kindly contact your Strategy Consultant for assistance on purchasing this insurance policy for your makeover.
No, you don’t have to report this as rental income. It is simply an insurance policy designed to reduce any worry of your property being damaged.